Here’s what to expect when you order, how to get help with a delivery, and how to arrange a return. If you need a hand along the way, please get in touch.
This policy covers direct purchases from Wondrous World Holdings Inc., known publicly as Wondrous World, through wondrousworld.org. Our Terms and Conditions provide the general terms of purchase.
Preparing Your Order
We do our best to prepare and ship orders within 2 business days of receiving your order. Processing may take longer during periods of high order volume. Processing time is separate from the time your package spends with the carrier.
Our business days are Monday through Friday. Our daily order-processing cutoff is 3 p.m. Mountain Time.
We ship all items in your order together in one shipment. We’ll contact you if an item is unavailable or your order is delayed.
Shipping Destinations, Rates and Tracking
We ship from Niwot, Colorado, to all 50 U.S. states, U.S. territories, APO/FPO addresses, PO boxes, and supported international destinations. Available shipping services depend on the destination and any applicable product or carrier restrictions.
Shipping charges are calculated by weight and shown before you complete your purchase. We’ll send shipment confirmation and tracking information when your order ships.
International customers are responsible for import duties and taxes charged by the destination country. Amounts not collected at checkout may be collected by the carrier or customs authority. Customs clearance and import restrictions may affect delivery timing. Please check the destination information before ordering, or contact us if you are unsure whether we can ship to you.
Order Changes, Cancellations and Delays
If you need to cancel an order, please contact support@wondrousworld.org before it ships and include your order number. Once an order has shipped, we cannot cancel the shipment through our ordinary cancellation process. You may still request an eligible return after delivery.
If you notice an address error, contact us promptly so we can check the order’s status and the options available. An address change is not confirmed until we tell you it has been made.
If we cannot ship within the applicable promised period, we will notify you and provide the options to wait, cancel, or receive a refund required by applicable law. Carrier tracking estimates are not guaranteed delivery dates.
If Something Is Wrong With Your Delivery
Please check your order when it arrives. If something is damaged, defective, incorrect or missing, contact support@wondrousworld.org within 3 business days of delivery. Include your order number or invoice and a description of the problem. For a damaged delivery, please include photos showing the damage.
If your shipment is lost in transit or arrives damaged, we’ll arrange a replacement. We’ll tell you whether a damaged item needs to be returned or disposed of; please wait for those instructions.
If tracking shows your package as delivered but you haven’t received it, please contact us. We’ll review the delivery information with you and work through the situation case by case.
Please contact us if your package is held by customs. If a package is returned to us, we’ll email you to work through the next steps. International delivery issues and returned packages are handled case by case.
If a problem becomes apparent later, please contact us then. The requested reporting period does not limit rights or remedies provided by applicable law.
Return Eligibility
Please request a return merchandise authorization (RMA) within 30 days of confirmed delivery, using the package’s delivery tracking. This deadline applies to your request.
For an ordinary change-of-mind return, the product packaging, such as a sealed pouch, must remain unopened. Opened or partially used products are not eligible under this voluntary return policy. The original outer shipping carton is not required.
These ordinary return conditions do not remove any remedy required by law for damaged, defective, incorrect, or undelivered goods, or any applicable cancellation or withdrawal right. Please tell us about a product problem even if you have already opened the product packaging.
Starting and Sending a Return
To start a return, email support@wondrousworld.org before sending anything back. Please include your order number, the item you would like to return, and the reason for the return. We’ll review your request and send you the next steps.
Please wait for your return merchandise authorization (RMA) and shipping instructions before sending anything back. Send the authorized return within 5 business days after we issue the RMA.
Our return mailing address is:
Wondrous World Holdings Inc.
PO Box 304
Niwot, CO 80544
United States
Include the return reference we provide and pack the item securely in suitable protective shipping packaging. The original outer shipping packaging is not required. If your authorization provides an updated address or other instructions, please follow them.
You pay return shipping when you have changed your mind. We cover return postage for approved damaged, defective or incorrect items, and whenever an error on our part requires an item to come back. Please contact us before arranging postage so we can give you the instructions for your return.
Refunds and New Orders
We issue approved refunds to your original payment method within 3 business days after receiving the approved return. Your bank or payment provider may take additional time to display the credit.
We do not charge a restocking fee. Original outbound shipping charges are not refunded under our ordinary voluntary return policy, except where applicable law requires otherwise.
For an ordinary return, we issue a refund rather than a direct exchange. If you would like another item, please place a new order. Replacements for lost or damaged deliveries follow the arrangements described above.
Contact and Policy Updates
For help with an order, delivery, or return, email support@wondrousworld.org or call 720-491-7828. Please have your order number available so we can find the right information.
We may update this policy as our operations change and will post the revised version with an updated effective date. The version in effect when you order applies to that purchase, subject to applicable law.