When you spend time with Wondrous World, ask us a question, or place an order, you share information with us. You deserve to understand what happens to it. This Privacy Policy explains how Wondrous World Holdings Inc., known publicly as Wondrous World, collects, uses, discloses, and protects personal information, and how you can contact us about your choices.
This Policy applies to wondrousworld.org, our online store, and the related forms, communications, support services, and transactions that link to it. It does not govern third-party websites or services that maintain their own privacy policies.
Information We Collect
We collect information in three principal ways: directly from you, through transactions and service providers, and automatically through website technologies, including cookies and analytics.
- Contact and correspondence information, such as your name, email address, telephone number, mailing address, and the contents of messages you send to us.
- Order and transaction information, such as products ordered, billing and shipping addresses, order value, transaction status, delivery details, returns, refunds, and customer-service history.
- Newsletter and communication preferences when you ask to receive updates or marketing messages from us.
- Subscription information when you enroll in a recurring-purchase program, including product selection, shipment schedule, billing status, and changes you request.
- Limited payment-related information needed to confirm and manage a transaction. Payment credentials are processed through our payment provider, Stripe, according to its own terms and privacy practices.
- Technical information, such as IP address, browser and device information, server logs, security events, session information, and information needed to operate the site, cart, checkout, fraud prevention, and service reliability. We also collect analytics information about website use as described under Cookies and Similar Technologies below.
You can submit a written product review or testimonial through our WooCommerce store. We collect the information you include in that submission and may display your review and chosen display name publicly. Please share only details you are comfortable making public. Article comments and customer photo or other media uploads are disabled at launch.
Please avoid including medical records or other sensitive details in a general website inquiry. If you choose to share health information while reporting a product concern, that information may be part of your correspondence with us.
How We Use Information
We use personal information to provide the services you request and to meet our operational and legal responsibilities, including:
- Operating, maintaining, securing, and troubleshooting the website and online store.
- Understanding how visitors use the website and evaluating and improving its content, performance, and usability through Google Analytics.
- Processing payments, accepting and fulfilling orders, arranging shipment, providing tracking, and handling cancellations, returns, and refunds.
- Managing subscriptions or recurring purchases when those services are active.
- Responding to questions, requests, support matters, and privacy inquiries.
- Sending newsletters or promotional communications you requested and honoring unsubscribe or preference changes.
- Collecting, moderating, and displaying product reviews and testimonials, and recording privacy preferences and consent choices.
- Preventing fraud, misuse, security incidents, and unlawful activity.
- Maintaining business, accounting, tax, transaction, and compliance records.
- Enforcing our Terms and Conditions and protecting our rights, customers, and services.
How We Disclose Information
We do not sell customer information or provide contact or newsletter lists to other businesses for their own marketing. We disclose information when needed to carry out the purposes explained in this Policy, including to:
- Service providers that support hosting, ecommerce, payment processing, order management, fulfillment, shipping, email delivery, customer support, analytics, security, and related business functions.
- Professional advisers who need information to assist with legal, accounting, or compliance matters, where applicable.
- Government authorities, courts, law enforcement, or other parties when disclosure is required by law or reasonably necessary to protect rights, safety, property, or the integrity of our services.
Our online store runs on WooCommerce and is hosted by Hostinger. Stripe processes payments, CookieYes provides our cookie banner and preference controls, and Google Analytics helps us understand website use. ShipStation will support shipping management when the launch integration is active. Providers receive information relevant to the services they perform; some also process information under their own privacy notices.
Cookies and Similar Technologies
Cookies are small files stored on your device when you visit a website. Similar technologies can store information in your browser or help recognize a browser or device. We use these technologies to operate the site and store, remember selections, support checkout, prevent fraud, and maintain session security.
Necessary technologies support functions needed to provide the service you request, such as the shopping cart, checkout, and security. Technologies that record privacy choices also help a site remember those choices.
Optional technologies serve additional purposes, such as measuring how visitors use the website. Google Analytics is part of our launch configuration. We do not use advertising tools at launch.
We use Google Analytics to understand how visitors find and use our website and to improve its content and performance.
Google Analytics may collect pages viewed, interactions, referral information, browser and device details, pseudonymous identifiers, and approximate location derived from an IP address, depending on the configuration. These records can relate to a particular browser or device; they are not limited to an anonymous count of visits. Google processes analytics data on our behalf. For more information, see Google’s privacy information at https://policies.google.com/privacy.
Session cookies are designed to last for a browsing session. Persistent cookies remain until their expiry or until you delete them. A cookie’s expiry is different from how long information collected through it may be retained by us or a service provider.
We use CookieYes for our cookie banner and preference tools. Where consent is required, optional cookies and similar technologies require your permission. The preference tools are intended to let you accept or reject optional use, return to review your choices, and withdraw optional consent.
Your browser may also offer settings to block or delete cookies. Blocking technologies needed for store functions may affect features such as the cart or checkout. Browser settings are separate from the choices recorded through CookieYes.
Google also offers an optional browser add-on to prevent Google Analytics from using data about visits in supported browsers. You can find its installation instructions at https://tools.google.com/dlpage/gaoptout. This is an additional option alongside the website’s cookie controls.
Marketing Communications
When you send a question or comment through our Contact Us form, we use the information to respond, manage the request, and maintain necessary support records. Sending an inquiry or placing an order does not itself subscribe you to our newsletter. If you choose to subscribe, we use your email address to deliver the newsletter and manage your subscription preferences. Service providers may process this information to operate the form, handle correspondence, and deliver email, as described above.
Each newsletter includes an unsubscribe link at the bottom. You can also ask to stop marketing email by contacting support@wondrousworld.org. Transactional and service communications about an order, account, subscription, safety matter, or request may continue when necessary to provide the service or meet legal obligations.
Retention and Protection
We retain personal information for as long as reasonably necessary for the purpose for which it was collected, including to complete transactions, provide support, maintain business and tax records, prevent fraud, resolve disputes, enforce agreements, and comply with applicable law. Retention may differ by record type and operational need.
We use reasonable administrative, technical, and organizational safeguards appropriate to the information and our operations. No method of transmission, processing, or storage is completely secure, and we cannot guarantee absolute security.
International Visitors and Customers
Wondrous World is based in Colorado in the United States and serves customers in the United States and internationally. Information may be processed in the United States and in other locations where our service providers operate. Privacy protections and government-access rules may differ from those in your country.
Children
Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so that we can review and address the matter.
Your Choices and Privacy Rights
Depending on where you live, you may have rights concerning your personal information, including rights to request access, correction, deletion, portability, restriction, or information about our processing. You may also have the right to object to or opt out of certain processing and to appeal a decision on a privacy request.
To submit a privacy request, email support@wondrousworld.org. We may need to verify your identity and authority before completing a request. Applicable law may permit or require us to retain certain information or decline part of a request. We will not discriminate against you for exercising an applicable privacy right.
Where applicable law provides these rights, you may withdraw consent for processing that relies on consent, use an authorized representative, or complain to the relevant privacy regulator. Withdrawing consent does not affect processing lawfully carried out before withdrawal.
Third Party Links
Our website may link to websites or services operated by others. Their privacy practices are governed by their own policies, not this Privacy Policy. We encourage you to review those policies before providing personal information.
Changes to This Policy
We may update this Policy when our services, technology, practices, or legal obligations change. We will post the revised Policy with an updated effective date and provide additional notice when required.
Contact Us
Privacy inquiries: support@wondrousworld.org
Customer support: support@wondrousworld.org | 720-491-7828
Wondrous World Holdings Inc. | PO Box 304 | Niwot, CO 80544 | United States
For website and purchase terms, please see our Terms and Conditions (/terms-conditions).